Chose from our economical packages with remote support or an individual support package including on-call-duty and 24/7 availability. We adjust the packages to your needs.

Our ITIL certified support team eliminates disruption in IT processes and coordinates troubleshooting, including third-party hardware and infrastructure providers.

CARNET offers a support hotline, 2nd and 3rd level support, or competent on-site support.

Our qualified software developers have in-depth knowledge of our CARNET solutions, operating systems, databases and integrated third party solutions. They will come into play when incidents can not be eliminated immediately, or when enhancements become necessary.